The multilingual staff knows, understands and wants to make themselves useful for customers imprinting in their memory an unforgettable experience they want to renew. Coached by a management team with a first-class industry training, each professional, dressed in his or her Juliana uniform, is encouraged to bring a personal touch to every aspect of service.
At the bar, remembering if the whisky is dry or with 2 ice cubes, if the scones are to be presented on the tea tray and what room temperature Mr. Smith should be welcomed at. The details will make all the difference for the gourmet breakfast, the room service, the talent of the valet, the advice of the concierge, the coaching at the spa and the reception’s follow-up of the guests before their return. The welcoming smile is like a golden glow.